SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iShapeez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ishapeez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Fits like a glove love it !
Love this item so so much and the store was so nice as well. The item is that exactly as depicted and the shipping was so fast, it came in less than a week. I got so many nice compliments, it’s definitely a must have. I would recommend sticking to your sizing, unless you have bigger boobs then you may want to go up other than that it was great
I love it!!! Got it very early as well thanks
Taille petit
such good quality, looks exactly like picture and came sooooo fast! if your from UK though order size or two up
Get a size up if you are tall I’m 5ft 6.5 and size 6 uk size I got a small however the strap was extremely tight
Comes smaller get a size up
Cute
little tight on legs so size up if you have big thighs. good material tho and hugs your curves nicely. cannot wait to wear
Although it took forever due to covid Love it. Fits Like a glove !!
Came really quickly surprisingly! It looks just like the picture . I need to loose some weight first lol. But it’s really cute! Buy it.
I got a size small. Very well fitted. It’s not see through at all. Also i am 5’6 in height and slim so the jumpsuit comes above the ankle. Other than that, it’s beautiful.
This is super cute but I can’t wear it. It’s too small. If you’re usually a small but you have a booty and thighs get a medium.
It's a lovely jumpsuit but it's completely see through. I personally wouldn't wear it out for that reason but each to their own. If your tall im 5 ft 8 the straps at the top are very tight and my chest isn't that big I'm a 36 C and it's a tad bit tight if your bigger it might make your chest look squished. Overall it's as described. The hubby loves it too
Great material not see through it’s beautiful and I love it and also came on time
horma bonito pero es algo transparente el beige
Super cute jumpsuit, exactly as the picture & pretty nice material, only thing is it is very see thru but that was expected with the white!
Supper cute, just a little see through. & I suggest sizing up size S fits like an XS
Absolutely love this bodysuit I’m going to buy it in more colors and the quality is great as well
Nice
super good and thanks for free shipping.
Looks Perfect! Recommend! 5/5!
This Item is right on point I LOVE IT!! I ordered a small and I thought that the clothes would for a loose but babyyy it for just right on my slim thick butt. I wish shipping was waayyy faster but it’s ok.
Excellent quality , but it is not a stretchy as I thought it was I am typically a medium should have bought that. I can fit the small but it is pretty tight. I am 145lbs for reference and curvy
I love the fabric, it’s very accurate & not see through. It does fit a bit snug if your boobs aren’t super tiny. I don’t have huge boobs, but they itty bitty either. It’s not a big problem though. I’m 5’1 130 pounds and I got a small.