SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iShapeez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ishapeez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
I got a large it was a bit small around I’m shoulders if they did XL would get
is cool. you won't be disappointed!
very nice
THIS IS THE BEST SELLER I HAVE EVER USED !! the material is ACTUALLY AMAZING ! it said i would get them in 30 days , they came in 2 weeks !! && no they didn’t pay me to leave this comment lol i haven’t worn them yet to leave pictures but definitely will when i do ! i will definitely be ordering more pieces from them !!
I’m not going to lie! You need to size up but besides that looks just like the picture.
5’5 inches 145 pounds. Shipping fairly fast.
Amazing jumpsuit just wish it was abit thicker but for the price and quick delivery it’s definitely worth a purchase
cute fit
Good quality
So cute I love it
Good quality! Just like the pics. Fast shipping
So cute
The jumpsuit came really fast the quality is also amazing
exactly like picture, runs small tho. go one size up
Súper súper súper súper good quality got here in the time it said it would I love it !!!!!
when I saw this outfit I knew I had to get it is sexy Perfect Fit even though I'm not wearing it already tried on thank you store
The goods arrived quickly, the quality pleasantly surprised. The only thing you need to make straps on the adjustment, so that if you can add something, and so everything is super, thank you to the store. recommend)
I love the material I just need a bigger size
The medium was a little snug, but item was exactly as described.
Good
Looks just like the picture ..
Love the fitness jumpsuit. Thank you very much!!
Just like the picture!
This was one of my customers favorite. They freaking love it . The string are a bit tight on the backz but that depends if u had a lot of chest or a small back . Anyway I sold out so quick . It’s a bit transparent but that was a big deal . The material is great . Everyone loved it!!! Just like the pictures
Runs prtty true to size, but it's a bit tight in the strap area. The beige is also see through.