SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iShapeez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ishapeez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Great!
good quality. size L for 78/105 is good. for more slim effect could by M.
Качество супер! Очень приятно на ощупь,в жару, кстати холодит !!!
thank you its beautiful
super
Товар доставлен вовремя. Все хорошо упаковано. Товаром довольна. Спасибо продавцу.
looks and feels very nice. fabric is soft and silky but sturdy at the same time.order was delivered in a very timely manner.needs some silicone rubber stuff around the waist to keep it in place when you sit down.
HOROSHO
Muchas gracias , excelente y rápido
It's come very fast. Thank you very much
Beautiful and well adjusted thank you!
Livraison un peu longue
Goood quality and fast delivery! Definitely recommended
No more worries about where to find online. Thank you!
Ik ben er heel blij mee maat is goed als ik weer wat koop ik daar het is geweldig hel snel
parfait comme décrit
perfect
Bonjour, Produit comme d'écrit et conforme Couleur parfaite Taille ok Produit fait parfaitement sont travail minceur Je les testé c'est ok génial Le site est honnête les qualités sont la je reviendrai sans hésité Bonne continuation à vous
Trop belle
perfect i recommend it, i order xl it was perfect
Быстро и качественно
Such a cheap tummy control panties online is a great deal! thanks to the store
товар пришел очень быстро,качественный.я очень довольна.на мой размер S я заказалаXLвсе подошло.Спасибо продавцу.Рекомендую.
I've bought high waist tummy control panties with a great discount, and I have received it already
Joli Goods