SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iShapeez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ishapeez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was not happy cause order took 4 months before I received it. though I got my refund before getting the product. the product however is of good quality
все отлично
Envoi rapide, je suis très satisfaite de mon achat
Very good
Мне кажется немного маловат, но не критично размер s талия 63см
Size is good and accurate. Fits well. I will start using and update progress at some point. highly recommend
very good belt, Velcro is very strong and secure. The store is attentive and responds quickly. The pandemic slowed down shipping I am very pleased it here now. Very high quality. Thank you
Hilfreich
very beautiful thanks you store
excelente
Super fast delivery very good quality
At the waist 74 m is an excellent village and everything was tightened as it should.
As on filing
Delivery is fast, the quality is good. With the size of the truth is not very guessed, ate fastened, I have a waist 74, read the reviews here, who took on the same volume m, took too M, it was necessary L, well, maybe it'll stretch or I'll lose some weight. I will add that there is a warming effect when you wear it
Already the second belt I order, the quality is excellent, it helps me very much with pain in the lower back
magnifique
good
Second time ordering. Great quality! The belt is thick and stretchy and it holds perfectly the body shape. It comes well packed too. Usually it is difficult to know what to expect when ordering, but I’m very satisfied with this store.
Пришел очень быстро. Отправили мгновенно. Качеством пока довольна. На Талию 74 подойдёт размер Л, можете регулировать и хорошо затянуть
Super
дошло быстро вещь классная
Envió rápido. Muy contenta
Nice i love it and fast delivery
Free shipping is everything. I'm glad I didn't have to pay extra. Thanks to the store for this fitness power thermo belt!
נחמד